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Privacy Policy

Last updated: May 20, 2026

1. Information We Collect

We collect patient communication logs, phone/contact tokens, language selections, and medical symptom descriptions sent to AyuAgent bots via the Telegram and WhatsApp APIs. All conversations are analyzed strictly to route clinical triage statuses to doctors.

2. Data Isolation & Security

AyuAgent runs on a secure multi-tenant architecture. Patient data, medical reports, and dashboard logs are isolated using dedicated database schemas. Only authorized doctors and administrative personnel verified by clinic credentials have access.

3. Meta (WhatsApp) Third-Party Fees

Meta API fees for message delivery are handled directly between the clinic and Meta. AyuAgent software handles webhook telemetry and does not store or process payment records.

4. Contact Us

For privacy concerns or database isolation queries, contact our systems team through the official support lines at www.ivoz.in.

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